Your voice matters | QEC Skip to main content

We acknowledge all Aboriginal and Torres Strait Islander peoples as Traditional Owners of the lands on which we together walk, live and raise our children. 

We pay our respects to Traditional Owners past and present, future and any Aboriginal people present here today. We acknowledge the importance of children being raised with connections to culture, community and family

View our Acknowledgement of Country.

Inclusion statement

At QEC, we work together with families and communities to create a respectful, inclusive, and welcoming environment. We celebrate the different strengths and experiences that everyone brings.

We embrace diversity and want to make sure our places, processes, and services are fair, more accessible, and open to all.

It is important to us that people can express their beliefs, values and needs and that these are heard and understood so that everyone feels safe, respected, and a sense of belonging.

We are committed to listening to your feedback and using it to enhance the services we provide.

Your feedback matters to us. We welcome compliments and complaints.

  • You have a right to complain
  • You will not get into trouble for making a complaint
  • Your feedback helps us provide better care and services

We are committed to listening with respect and responding fairly.


Your rights
At QEC, you have the right to:

  • Be listened to
  • Be treated with respect
  • Privacy and confidentiality
  • Be free from abuse, neglect, violence and preventable injury
  • Have a say in all decisions about you and your child
  • Know who to speak to if you want some part of your care changed
  • Have an interpreter
  • Have an advocate
  • Provide feedback or make a complaint at any time


How to give feedback or make a complaint
You can choose what feels most comfortable for you:

You can remain anonymous if you prefer.

QEC staff will listen with respect, take your concerns seriously and work with you to resolve them as early as possible. We will keep you informed and let you know next steps if further review is needed.

You also have a right to make a complaint about QEC to one of the external bodies listed below:


Our commitment
We treat feedback and complaints as an opportunity to learn and improve.
Your experience helps us provide safer, better care.

You Said, We Did

“It would be nice to have some games for parents to use while the children are sleeping.”

We’ve added board games and playing cards for parents and carers to use.

You Said, We Did

“We love the playboard in the reception area. Can we have one like that in the unit?”

A brand-new caterpillar playboard has been installed outside the PlayRoom for children to enjoy.

You Said, We Did

“It would be helpful to have a timetable for when things are happening throughout the week.”

An updated weekly timetable is now on display to help you plan your days.

You Said, We Did

“We’d like to see more wellbeing activities as part of the program.”

Weekly visits from our therapy dog Lonzo and yoga sessions now available.

You Said, We Did

“An activity area after the playroom closes would be helpful.”

The family education room is now set up as an alternative play space after 4pm.

You Said, We Did

“It would be great if the unit had wi-fi available for families.”

Wi-fi included as part of our facilities upgrade. See information booklet in bedroom.