We acknowledge all Aboriginal and Torres Strait Islander peoples as traditional owners of the lands on which we walk, live and raise our children.
We pay our respects to traditional owners past, present, future and any Aboriginal people present here today. We acknowledge the importance of children being raised with connections to culture, community and family.
View our Acknowledgement of Country
Under Australian law, you have a right to access safe, respectful healthcare. You also have the right to privacy, the right to access your own health information, and the right to give feedback about your care.
For more information on your rights and our obligations to you as a healthcare provider, we’ve provided additional information below.
We are a Child-Safe Organisation. This means that protecting children from abuse and neglect is embedded in the everyday thinking of all employees. We have a strong commitment to equity and inclusion, which includes recognising and respecting the diverse voices and needs of all children. We actively promote the Victorian Child Safe Standards.
We also value engagement and feedback from families when planning and delivering services. We are committed to evidence-based and responsive practice and maintain accurate and up-to-date client files. We also maintain appropriate records of incidences or allegations regarding child safety.
We are a government funded organisation, and are trusted to provide professional care and services to children and their families. We work hard to make sure our organisation does the right thing, behaving with honesty and using public money and our resources responsibly.
Our Public Interest Disclosures procedure details this commitment and outlines what steps can be taken if there is any concern of dishonesty, fraud or corruption.
As part of our commitment to maintaining integrity at QEC, our employees are generally discouraged from accepting gifts from families and other stakeholders and must declare any gifts received.
You can view our 24/25 Gifts, Benefits and Hospitality Register: here.
We welcome the gift of your feedback at any time.
Whether it be a compliment, suggestion or complaint, we want to hear what we are doing well and where we can improve.
Click here: Feedback | QEC
At QEC, we do our best to provide the highest quality, safe services to children and their families.
We have an open disclosure procedure that guides QEC employees on how we communicate openly with families and/or stakeholders if an adverse event occurs, an error is made or something goes wrong, and what steps we can take to prevent it happening again.
We take both your privacy and the safety of children and families seriously. This means that we keep your information confidential unless we are otherwise required to do so.
We are an authorised Information Sharing Entity. This means we are required to share certain information as it relates to the safety and wellbeing of children.
You can view more information on this in the below documents:
You can also look to the Child Information Sharing Scheme or to the Family Violence Information Sharing Scheme to learn more.
Requests under the following Information Schemes can be made by completing the relevant request forms.
If you have any questions relating to how we share, use or store your personal information, please don’t hesitate to contact us:
(03) 9549 2777
