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We welcome both compliments and complaints given by families as well as their carers and guardians. We will listen compassionately and treat you fairly if you make a complaint.

We value complaints from all families regardless of their background, culture, age, gender or other characteristics.

We also recognise that children are capable of being involved in a complaints process and will not dismiss or give less value to the view or statements of children just because they are not adults. We will prioritise the safety of children and also meet privacy and employment law obligations.

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Should your message require a response, we will be in touch within 5 to 7 business days via email. If you provide a phone number, we may call you to answer your message.