QEC welcomes feedback - both compliments and complaints - from families, carer and/or guardians.

Feedback may be provided: 

  • In person, by speaking to any employee 
  • Via telephone 
  • Via the email address 
  • Via a feedback form, provided to clients when they access our program or 
  • Via an exit survey. 


 We aim to acknowledge feedback within two working days. We will try to resolve any complaints promptly and we will treat you with respect. We will also consider how we can improve our service to prevent the same issue from occurring again.