Your Voice Matters | QEC Skip to main content

We are committed to listening to your feedback and using it to enhance the services we provide.

Thank you for taking the time to share your thoughts – together, we can create a better experience for everyone.

You Said, We Did

“It would be nice to have some games for parents to use while the children are sleeping.”

We’ve added board games and playing cards for parents and carers to use.

You Said, We Did

“We love the playboard in the reception area. Can we have one like that in the unit?”

A brand-new caterpillar playboard has been installed outside the PlayRoom for children to enjoy.

You Said, We Did

“It would be helpful to have a timetable for when things are happening throughout the week.”

An updated weekly timetable is now on display to help you plan your days.

You Said, We Did

“We’d like to see more wellbeing activities as part of the program.”

Weekly visits from our therapy dog Lonzo and yoga sessions now available.

You Said, We Did

“An activity area after the playroom closes would be helpful.”

The family education room is now set up as an alternative play space after 4pm.

You Said, We Did

“It would be great if the unit had wi-fi available for families.”

Wi-fi included as part of our facilities upgrade. See information booklet in bedroom.