Residential services

Click here to view the QEC Early Parenting Brochure (pdf format)

Helping parents meet the challenges of parenthood

Residential Services offer a more intensive style of support and care for families who are experiencing more complex difficulties with their infants and young children.

Our friendly professional staff members plan individual learning programs with each family according to your particular needs and the age of your child or children.

They will offer one-to-one coaching and counselling. You will meet other families with children of a similar age and will attend group education sessions with other parents.

The Staff will also make referrals to services in your local community for ongoing care or support if you need it when you go home. Residential Services are either five or ten days long. Accommodation is in family suites, each with a main bedroom containing a double bed, a children’s room and en-suite bathroom facilities. Each family suite has a garden outlook. The dining room, kitchen, sitting room, play room, gardens and courtyards are shared.

Frequently Asked Questions

How much does it cost to come to QEC?
There is no charge for admission to a QEC program. You are admitted as a Medicare client. The Residential program includes meals. There is a small charge either for the disposal of nappies or the use of Nappy wash service.

Can I leave the building?
Yes, there is a shopping centre near or you can go for walks in your free time.

Are there shops close by?
Yes, Noble Park shopping Centre is about 5 minutes walking distance. Parkmore Shopping Centre is approximately 5 minutes away by car.

Is there security parking for my car?
There is a well-lit parking area but it is not secure parking.

Do I need to bring toys for my child?
We do have a play room with lots of toys; however, if your child has a favourite toy, you can bring that along with you. Be sure to mark your child’s toy with a name tag.

Do I share a bathroom or do I have my own bathroom?
All rooms have their own bathroom.

Is there an internet connection in the room?
No, unfortunately we do not yet have this facility.

What time are visiting hours?
There are no set times but afternoons and early evenings are best.

Do I need to bring linen?
No, all linen is supplied.

Can I speak to someone straight away if I want to enter this program?
You need to book a call to speak to a nurse. When you first call in, the receptionist will take some initial details and book a call for you. Unfortunately QEC does not have an emergency service where you get put through straight away.